Frequently Asked Questions
Everything you need to know about our handcrafted Italian footwear.
Where are Koio shoes manufactured?
Every pair of Koio shoes is handcrafted in Le Marche, Italy, using premium LWG-certified leathers and traditional artisanal techniques.
What is your return and exchange policy?
We offer free returns and exchanges on all unworn items in their original packaging within 30 days of delivery for customers in the United States.
How do I find the right size?
Our sneakers generally run true to size. If you are between sizes, we recommend sizing down for our Capri and Primo collections as they tend to run slightly large.
How should I care for my leather sneakers?
To maintain the quality of your shoes, we recommend using a damp cloth for light cleaning and applying a high-quality leather conditioner every few months to prevent drying.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer interest-free installments through Affirm for eligible customers.